Sagility India Walk-in Drive 2026 for Process Associate Officer

• Handle international calls from clients across various countries, providing exceptional customer support and resolving their queries efficiently.
• Process customer requests, resolve issues, and escalate complex cases to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Sagility India Job Requirements :

• 0-2 years of experience in BPO voice processes (international calling) or similar industries.
• Strong communication skills in English language with ability to understand diverse accents and dialects.

Proficiency in handling multiple tasks simultaneously while maintaining attention to detail and accuracy.